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Return Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund in accordance with the terms outlined below.

2. Return Eligibility

To be eligible for a return:

  • The item must be returned within [X] days from the date of delivery.
  • The product must be unused, unworn, and in original condition.
  • The item must be in its original packaging, with all tags, accessories, and invoices included.
  • Certain items such as clearance, customized, or personal-use products may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods
  • Gift cards or vouchers
  • Opened or used products
  • Items damaged due to misuse

4. Return Process

To initiate a return:

  1. Contact our support team at [your@email.com] within the return period.
  2. Provide your order number and reason for return.
  3. Once approved, you will receive return instructions.
  4. Ship the item back to the provided address.

5. Refund Policy

  • Refunds will be processed after the returned item is received and inspected.
  • Approved refunds will be issued to the original payment method.
  • Processing time may take [5–10 business days] depending on your payment provider.

6. Exchange Policy

  • Exchanges are allowed for defective or damaged items.
  • If you need a replacement, please contact us within the return period.

7. Shipping Costs

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or defective product).
  • Customers may be responsible for return shipping costs.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within [48 hours] of delivery.
  • Provide photos or proof of damage.
  • We will arrange a replacement or full refund.

9. Order Cancellation

  • Orders can be canceled before they are shipped.
  • Once shipped, the order cannot be canceled and must follow the return process.

10. Contact Us

For any questions regarding returns or refunds, please contact: